Negotiation Skills


Negotiation is not a war of words, but give-and-take situation where two or more parties agree on a mutual consensus to be in a win-win state. An effective negotiation is to achieve business objectives while maintaining positive long-term relationships.

Goals & Objectives

Negotiation skills are required at all levels in both work and social situations. The aim of this course is to provide you with an understanding of how:

  • to secure successful contracts
  • to develop business relationships and agreements
  • to develop an effective negotiation strategy to achieve desired results
  • to gain a stronger negotiation outcome
  • to achieve a win-win result
  • to assess the various personality types with whom you may be negotiating
  • to create an environment of trust between both parties
  • to determine upfront what you wish to achieve in your negotiation process

Course Overview

  • Meaning of an effective negotiation
  • Basic stages of negotiation
  • Characteristics of negotiation
  • Process of negotiation – various types
  • Identifying common & conflicting interests
  • Planning a negotiation
  • Objectives
  • Gathering Information
  • Structuring a negotiation
  • Working with negotiation strategies
  • Effectively using pace and time to your advantage during the negotiation process
  • Breaking deadlock
  • Conquering the opponent’s plan
  • Empowering staff to help with negotiations
  • Building a solution to win-win situation
  • Some vulnerability to avoid

Who should attend?

The course is designed for any level of executives who desire to be more successful in negotiations. Managers who attend should be able to greatly improve the bottom line performance of their organizations. It will be valuable to mid-level managers who want to improve their negotiation skills in order to position themselves for advancement. This course would provide them with a better understanding of the intricacies of the negotiation process.


One day

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